Terms and Conditions for Bloomscape Florals

Welcome to Bloomscape Florals. These Terms and Conditions govern your use of our website and the purchase of products and services from us. By accessing or using our online platform, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our service.

1. Definitions

• "Our site," "this service," or "our online platform" refers to the Bloomscape Florals website.
• "We," "us," or "our" refers to Bloomscape Florals.
• "You" or "Your" refers to the user or customer using our service.
• "Products" refers to fresh flower arrangements, plants, gift baskets, floral supplies, and other items available for purchase.
• "Services" refers to event floral decor, floral workshops, online flower delivery, corporate floral subscriptions, and sympathy flowers.

2. Use of Our Service

You agree to use our site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of this service. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our online platform.

• Age Restriction: By placing an order, you confirm that you are at least 18 years of age or have the consent of a parent or guardian.
• Account Responsibility: If you create an account on our site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

3. Products and Services

• Product Descriptions: We strive to be as accurate as possible in the descriptions of our products. However, due to the natural variations in fresh floral products, exact colours, varieties, or vase types may vary slightly from images shown. We reserve the right to substitute flowers or containers of equal or greater value if certain items are unavailable.
• Pricing: All prices listed on our online platform are in Australian Dollars (AUD) and are inclusive of GST, unless otherwise stated. Prices are subject to change without notice.
• Availability: All products and services are subject to availability. While we make every effort to ensure availability, we cannot guarantee that all items will always be in stock.

4. Orders and Payment

• Order Acceptance: Your placement of an order does not necessarily assure our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the product, or error in your order.
• Payment: Full payment is required at the time of placing your order. We accept various payment methods as indicated on our online platform.
• Order Changes/Cancellations: Requests for changes or cancellations to orders must be made within a reasonable timeframe prior to the scheduled delivery or service date. Specific cancellation policies may apply to large events, workshops, or subscriptions as detailed at the time of booking.

5. Delivery and Collection

• Delivery Information: It is your responsibility to provide accurate and complete delivery details. We are not responsible for delays or non-delivery resulting from incorrect or insufficient information.
• Delivery Times: While we endeavour to meet requested delivery times, these are estimates and cannot be guaranteed, especially during peak periods.
• Unattended Deliveries: If no one is available to receive the delivery, we may leave the flowers in a safe, shaded location if deemed appropriate by our delivery personnel. We are not responsible for items left unattended.

6. Intellectual Property

All content on our online platform, including but not limited to designs, text, graphics, logos, images, and software, is the property of Bloomscape Florals or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, display, or create derivative works of any part of our site without our express written permission.

7. Limitation of Liability

To the maximum extent permitted by law, Bloomscape Florals shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use our service; (b) any conduct or content of any third party on our service; or (c) unauthorized access, use or alteration of your transmissions or content. Our total liability for any claim arising out of or relating to these terms or our service, regardless of the form of the action, will be limited to the amount you have paid to us for the product or service in question.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of the courts in that State.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Address: Bloomscape Florals, 315 Collins Street, Unit 2G, Melbourne, VIC, 3000, Australia